Question 1

WHERE ARE YOU BASED?

Accepted Answer

We are based in Christchurch, New Zealand however we love to travel around the country. We’re not currently planning to travel internationally, because of this pandemic, Let's keep each other safe.

Question 2

HOW MUCH DO YOU CHARGE FOR TRAVEL COSTS?

Accepted Answer

If the location is within a 20km radius of the Christchurch CBD then there’s no travel costs.  Anywhere further afield we charge 75c per kilometre for mileage if it’s a reasonable driving distance, or the cost to cover return flights for two, and one night accomodation if the timing  doesn’t allow us to get there and back in the same day.
 
For some locations we may also require a rental car if the venue isn’t near a central area. The best thing to do is get in touch with us and let us know your plans and we will go from there!

Question 3

HOW MUCH IS A DEPOSIT

Accepted Answer

We require a 30% deposit to be paid immediately upon booking to secure your date. Deposits are non-refundable in most circumstances – the details are included in our contracts. You’ll pay the rest of your package no later than the day before the wedding, however you can pay this at any time. If you’re covering our travel costs, you’ll also need to pay these upfront so we can book our travel well ahead of time.

Question 4

DO I NEED TO SIGN A CONTRACT?

Accepted Answer

Yes!
 
You do need to sign the contract before we can proceed. Contracts are important as they make sure we all know what to expect of each other before, during and after the shoot, and are a good point of reference for any questions or issues that may come up.
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Question 5

WHO 'OWNS' THE VIDEO?

Accepted Answer

An interesting question – In New Zealand, by default the client (you) commissions us to create the video for your company, and therefore you ‘own’ the video. However; many videographers need to use your beautiful videos to show the world what we can do, and so therefore we reserve the right to use the photos and videos we take for our business. This usually means we can share them on our website, and our social media channels, and we can also send them to other vendors who made your promotional video amazing, so they can show off their work too (if applicable). We also reserve the rights to all raw photo and video files, and we don’t pass these onto you… don’t worry, you’ll have all the professionally edited files to be proud of!

Question 6

HOW AND WHEN WILL I RECEIVE MY VIDEO?

Accepted Answer

Depending on how long the storyboard would go.  For basic shooting and editing, we can create your video within 2~3 weeks after the final shoot.  This will be in DRAFT format meaning it is rendered in a lower quality to be faster to send and edit.  We deliver the drafts via google drive or dropbox.
 
We allow up to 2 times revisions of any drafted file for tweaking.  Succeeding revisions will incur $100 ea.

Question 7

CAN WE MEET YOU BEFORE WE BOOK?

Accepted Answer

Of course! And we want to meet you too. We can grab a coffee and chat about your plans, timeline and concept of the video you want us to create.  We can skype or facetime each other.

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